Our Dahlia Tuber Policies
EarthSpoke Guarantee:
Our dahlia tubers are carefully inspected by our team before shipment, and we guarantee each tuber will have at least one viable eye (or bud where the plant will sprout) and are in good condition for immediate planting. Please be aware that when your tubers arrive, they may still be dormant and will need some time for the eye to become more noticeable.
Please inspect your tuber delivery immediately upon receipt. If you have any concerns about the viability of a dahlia tuber purchased from us, please contact us by email as promptly as possible with a picture of the tuber in question and a description of your concern. If you contact us within seven days of receipt of your order, and we determine your tuber is defective, we will honor our guarantee by providing a replacement tuber. If we do not have a replacement tuber in that cultivar, we will offer you the option of substituting tuber from another cultivar or a refund for the defective tuber. If you do not contact us within seven days with a photo, we cannot honor the guarantee with a replacement product or a refund but would still want to know your concerns and attempt to assist.
Quality Assurance:
We describe every dahlia as accurately as possible, including color, size, and cultivar. We will send you the exact dahlia cultivar you order, but you should know that variations in color can happen depending on your growing environment (like sun exposure, the acidity of your soil, and other factors).
We go to great lengths to ensure the high quality of our tubers and routinely monitor our tubers over the winter to maintain ideal temperature and humidity levels. In the event of a crop failure, we will make every effort to fulfill your order. If we are unable to do so, we will notify you before shipment and offer a full refund or a substitution.
Dahlia Viruses:
We take the health of our dahlia crops very seriously. We employ a number of quality-control initiatives to ensure our dahlia tubers are virus-free. For example, we regularly sanitize snips as we harvest dahlia stems, utilize organic methods to fight pests and other vectors for dahlia diseases, keep a close eye on the health of each and every plant and destroy any suspicious plants, and we sanitize all tools as we divide tubers for storage. You may have seen that we host U-Pick events at our farm. Rest assured that participants in those events are excluded from our dahlia fields. To ensure consistent execution of our harvesting protocols, only our trained harvesters are permitted to pick our dahlia stems.
Supporting Dahlia Hybridizers:
At EarthSpoke Farms, we believe in the importance of compensating the talented hybridizers who create the stunning dahlias we offer. The cultivars we sell are brought to the community through the hard work of hybridizers, and, where we have arrangements in place, a portion of the price you pay for these tubers goes directly to them as royalties. This ensures hybridizers are fairly rewarded for their efforts, while encouraging them to continue developing new and exciting cultivars for us all to enjoy.
If you plan to sell any cultivars purchased from us, we encourage you to enter into similar royalty arrangements with the applicable hybridizer. Additionally, if you are a hybridizer and do not yet have a royalty agreement with EarthSpoke Farms, we invite you to reach out to us at info@earthspokefarms.com
California Nursery License:
We are fully licensed to sell nursery stock by the California Department of Food and Agriculture.
Product Inventories and Order Processing:
Placing tubers and other items in your cart does not reserve product until you have fully processed and paid for your order. Certain dahlia cultivars are in great demand, and we may sell out of inventory before or during the checkout process.
Shipping:
To protect your tuber purchase, we will ship tubers in late-March or April when we believe the risk of a winter freeze has passed. Payment must be received in full before the order is processed and shipped. Shipping dates are approximate and may be affected by weather conditions. We are not responsible for delays caused by unforeseen circumstances, such as extreme weather events.
We ship our tubers using the US Postal Service. Most orders will take up to three days to deliver.
Unfortunately, we are unable to ship tubers outside of the United States.
Refunds and Replacements:
We appreciate your business and your support for our family farm. We strive to make sure every customer is delighted with the tubers and other products purchased from our farm. We will provide tuber replacements or refunds under the terms set forth in the “EarthSpoke Guarantee” section above.
Questions and Concerns:
If you are dissatisfied with your order for any reason, please contact us by email info@earthspokefarms.com.